Communications Manager 214 views


To supervise, plan and coordinate the activities and operations of the Communications Unit within the Police Department; to coordinate assigned activities with other divisions, outside agencies and the general public; and to provide highly responsible and complex staff assistance to the Police Chief.


Receives general direction from the Police Chief.

Exercises direct supervision over supervisory, technical and clerical staff.

Examples of Duties

EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES – Important responsibilities and duties may include, but are not limited to, the following:

Coordinate the organization, staffing, and operational activities for the Communications Unit.

Participate in the development and implementation of goals, objectives, policies, and priorities for the Communications Unit; identify resource needs; recommend and implement policies and procedures.

Select, train, motivate and evaluate communications personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

Direct, coordinate and review the work plan for the Communications Unit; meet with staff to identify and resolve problems; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures.

Identify opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements.

Participate in the development and administration of the communications program budget; forecast additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; recommend adjustments as necessary.

Coordinate Communications Unit activities with those of other divisions and outside agencies and organizations; provide staff assistance to the Police Chief; prepare and present staff reports and other necessary correspondence.

Assume prompt response to emergency calls; dispatch fire, police, or other City equipment for emergencies as necessary.

Plan and coordinate communications equipment installation; oversee maintenance of electronic and communications equipment and systems.

Plan, develop and administer communications service contracts.

Coordinate standard procedures with requirements of Federal Communications Commission.

Oversee the computer-aided Dispatch System (CAD); perform the troubleshooting of CAD as required.

Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of communications.

Prepare various reports on communications operations.

Perform related duties and responsibilities as required.

Knowledge and Abilities


Knowledge of:

Operational characteristics, services and activities of a comprehensive communications program.

Modern and complex principles and practices of public safety dispatching.

Principles of municipal budget preparation and control.

Principles of supervision, training and performance evaluation.

Pertinent Federal, State, and local laws, codes and regulations.

Communications rules and regulations governing the operation of radio transmitting and receiving systems.

Radio broadcasting and dispatch procedures and rules.

Procedures used in operating Computer Aided Dispatch and 9 1 1 systems.

Policies and procedures of receiving and processing emergency calls.

General law enforcement codes, practices and methods.

Principles of supervision, training, and performance evaluation.

Modern office procedures, methods and computer equipment.

Correct English usage, spelling, punctuation and grammar.

Pertinent Federal, State, and local laws, codes and regulations.

Ability to:

Manage and coordinate the work of supervisory and technical personnel.

Select, supervise, train and evaluate staff.

Interpret and explain City and departmental policies and procedures.

Prepare clear and concise reports.

Interpret and apply laws, codes, policies and procedures related to assignment.

Make independent decisions involving sensitive situations.

Maintain confidentiality of information.

Effectively communicate with and elicit information from upset and irate citizens.

Operate a computer terminal, teletype and other office equipment.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work including a variety of City and other government officials, and the general public.

Minimum Qualifications

Five years of increasingly responsible experience in a law enforcement agency, preferably in a communications center, including two years of supervisory responsibility.


Possession of a bachelor’s degree from an accredited college or university with major course work in public relations, business administration, or a related field.


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