Lyft is looking for motivated and organized Community Associates to join our Seattle office. In this role, you will help drive our local operations activities, including onboarding and providing customer support to drivers. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, if you have a great sense of humor, enjoy working with people, and want to work in a fun and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Seattle (and across the U.S.) sounds exciting, we would love to meet you!

RESPONSIBILITIES

  • Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
  • Willing to work at various locations to support driver and passenger facing activities
  • Work closely with peers and third parties to organize onboarding events for Lyft drivers
  • Educate drivers one-on-one and in groups
  • Support drivers with your knowledge of both Seattle and the Lyft platform
  • Analyze Lyft data for performance gaps and process improvements

EXPERIENCE AND SKILLS

  • White glove customer service experience
  • Attention to detail…basically you’re someone who enjoys and is good at coloring inside the lines
  • You’re good at multitasking. Yes, we know “multitasking” isn’t a real thing, but basically you’re able to type and talk at the same time…or pat your head and rub your belly
  • Strong computer skills is a must and you feel comfortable with learning new processes and systems
  • Patience, Patience, Patience
  • You go the extra mile to communicate clearly and effectively
  • You are thorough. There is no race between the turtle and the hare
  • Self- Starter
  • Ability to work Saturdays every now and then
  • Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)

BONUS POINTS

  • You speak Spanish
  • You love ride-sharing so much that you’re not just a passenger but a driver too!
  • You know the TLC is more than just a cable network
  • Are excellent at Trivia
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Lyft is a transportation network company based in San Francisco, California. It develops, markets and operates the Lyft car transportation mobile app. Launched in June 2012, Lyft operates in approximately 300 U.S. cities, including New York, San Francisco and Los Angeles and provides 18.7 million rides a month. The company was valued at $7.5 billion as of April 2017 and has raised a total of $2.61 billion in funding

Benefits

Lyft offers a range of generous benefits and perks, including great medical, dental, and vision insurance. Team members can also enroll in our 401(k) plan, commuter benefit plan, and (of course), enjoy everyone’s favorite perk — monthly Lyft credits.

Vacation

We believe that work/life balance is important, so we instituted unlimited vacation days for exempt team members. Non-exempt team members have 15 days of paid vacation, 5 sick days, and 10 paid holidays.

Transport

Team members are provided Lyft credits each month. We also provide up to $130 per month to cover commuting costs.

Location

Our beautiful office is located on the waterfront in San Francisco’s vibrant SoMa neighborhood. Within blocks, you can get coffee from Philz or Starbucks, or pop into Marlowe for dinner. We also recommend grabbing some garlic fries and cheering on our San Francisco Giants next door at AT&T Park.

Community

The tight-knit Lyft team can often be found together, whether at bi-weekly team meetings, recreational sports league matches, or community hangouts. We’re also a dog-friendly office, so canine friends are welcome too.

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Contact Us

Phone:
(855) 383-3332

California Mailing Address:
8690 Aero Drive, Suite #115 – 224
San Diego, CA 92123

Atlanta Office Address:
510 Plaza Dr. Suite 2230
Atlanta, GA 30349

Office Hours

Monday – Friday:

9:00 am – 5:30 pm