Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Purpose:

•Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

•Using a computerized system, responds to customer inquiries in a call center environment.

•To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.

•The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction.

Role is responsible for assigned population of customers within a specified region of support. Scope: General:

•Entry Level with little or no prior work experience

•Acquires basic skills to perform routine tasks •Work is routine and requires minimal problem resolution

•Completes work with limited autonomy

•Works with either close supervision or under clearly defined procedures

Primary Responsibilities:

•Responds to telephone inquiries and complaints using standard scripts and procedures

•Gathers information, researches/resolves inquiries and logs customer calls

•Communicates appropriate options for resolution in a timely manner

•Informs customers about services available and assesses customer needs

•Prepares standard reports to track workload, response time and quality of input

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Technology-driven.
Customer-centric.

We combine deep user insights and best-in-class technologies to create impactful innovation. And through a co-innovation process, our customers become key partners in creating, developing and testing new, unique solutions.

Our Focus Areas

Our innovations simplify and improve business processes, driving the rise of truly digital enterprises. We seamlessly integrate automation, analytics and personalization to provide unique capabilities for our customers in multiple industries.

Transportation

From advanced passenger and license plate recognition to apps for personalized multi-modal urban travel, our solutions are helping to create a more efficient and livable world.

Healthcare

We offer integrated data-driven solutions to optimize patient care, drive better outcomes for targeted populations and use the power of analytics to eliminate fraud, waste and abuse.

Customer Care

Our solutions transform traditional care into an automated multi-channel customer experience. Our sophisticated machine learning-based virtual agents can support human operators and provide self-service.

Robotic Process
Automation

Our Automation Suite, which includes proprietary Robotic Process Automation Tools, improves speech, accuracy, quality and regulatory compliance by using software bots to perform routine manual tasks.

We rely on the diverse backgrounds, experiences and expertise of our employees and clients to ensure that the Conduent of tomorrow is better, faster and stronger than the Conduent of today.  As a Company, we also understand that only through inclusion is true innovation possible.

Conduent employees embrace and welcome individual differences and know that these differences, when positively leveraged, are what make Conduent an industry leader and a special place to work.

Each employee has an inherent responsibility to ensure our business treats all people- colleagues, clients and their customers- with dignity and respect.

So what are the priorities for diversity and inclusion in the workplace?

As a company, we are committed to:

  • Delivering a comfortable and accepting work environment
  • Sourcing top diverse talent
  • Developing our employees
  • Working with certified diverse suppliers
  • Supporting and creating opportunity in the communities that we serve

As a global company with employees in more than 40 countries, we see our diversity as a competitive advantage and critical to creating a culture of high-performance and growth.

Information
  • Company Video

Contact Us

Phone:
(855) 383-3332

California Mailing Address:
8690 Aero Drive, Suite #115 – 224
San Diego, CA 92123

Atlanta Office Address:
510 Plaza Dr. Suite 2230
Atlanta, GA 30349

Office Hours

Monday – Friday:

9:00 am – 5:30 pm